Returns and Refunds

Order Changes & Exchanges

Please review your order details carefully before finalizing your purchase, including size, design, quantity, etc. Due to our commitment to fast processing, we are unable to accept returns or exchanges for incorrect selections such as item type, size, design, or address.

If you notice an error, you have a 6-hour window from the time of order placement to cancel and place a new order. For any questions before placing your order, feel free to contact us. Your complete satisfaction with your purchase is our priority.

Canceling Orders

You may cancel your order within 6 hours of placement. If the cancellation request is made outside this period, your order may already be in processing or shipping.

Please note that a 10% cancellation fee of the total order value will apply. To cancel your order, please contact us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, the order will be deemed accepted, and no refunds will be issued.

Eligible Conditions for Returns

  • Item arrived damaged or broken
  • Received design does not match the order
  • Size or material is incorrect
  • Incorrect product delivered
  • Product description does not match received item

Condition of Returned Items

  • Must be in original condition and packaging
  • Cannot have been worn, washed, or altered
  • Defects must be due to our error
  • Original tags must be intact
  • Minor issues like stray threads are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Email your refund request and documentation to [email protected]
  • Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
  • We will provide specific instructions based on your case.
  • Note: Refunds are subject to our confirmation of return eligibility.

Return Shipping Costs

The customer is responsible for return shipping costs, which will not be deducted from the refund amount.

Refund Processing Time

  • Once your returned item is received, allow up to 2 business days for refund processing.
  • You will be notified by email when the package is received, and a full refund, including original shipping fees, will be issued promptly.

Awaiting Your Refund?

  • Verify your bank account details.
  • Contact your credit card company, as processing times may vary.
  • Refunds typically take 10-15 days to appear, depending on your card provider’s policies.
  • If you still don’t see the refund, email [email protected]. We aim to respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from the delivery date. After this period, orders are considered accepted, and refunds are not provided.
  • Returns/exchanges are only accepted within the 30-day window. Returns are free of additional fees, except for return shipping costs.
  • We are not responsible for returns lost or damaged in transit or those made without proper communication.